Category Archives: Customer Service

Sales 101 Being an expert requires you to practice “expertism”

I love reading books, there is something about holding a bound book, and being able to turn the pages that the Ipad just cant compete with. I recently finished rereading Scott Stratten’s book Unmarketing. As I was reading  I had one of those ahh haaaaaaa moments that eluded me the first go-around and one I…

Bertucci’s When good pizza goes bad and other social media mistakes!

What do social media and Bertucci’s pizza have in common? Growing up Chicago I was fortunate to I be spoiled with being surrounded with good food and exceptional pizza. When I arrived in Massachusetts not so much. It took me almost 2 years to find a pizza that I actually looked forward to eating. I…

My name is customer how well do you want to know me.

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Go Givers Sell More is about shifting one’s focus from getting to giving more importantly bringing value to the sales process. Since reading this book twice, cover to cover. I have changed the way I conduct business and build relationships. If you are in a profession that provides “value added services”, I highly recommend you…