Most business focus on getting customers; you should focus on building brand champions. Did you ever notice that most business have customer service departments but I have yet to see one that has a customer retention department.Why is that? Turning a customer into a brand champion is easy if you understand the how to build…
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My Imac’s monitor is is a little less bright tonight knowing that the person responsible for it’s creation has passed away today. I have to admit that when I heard the news that Steve Jobs had passed away, it was emotional. Although I never knew him personally I have been fortunate to experience his genius…
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